Shipping
Germany domestic shipping
We offer weight-based shipping across Germany. The shipping cost will be calculated based on the total weight of your order. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Please note that delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Standard Shipping (2-4 business days):
Up to 2kg: €5.49
2.01kg to 5kg: €6.99
5.01kg to 10kg: €10.49
Over 10kg: €19.99
Shipping within the EU
We offer weight-based shipping across in the EU region. The shipping cost will be calculated based on the total weight of your order. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Please note that delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Standard Shipping (5-10 business days):
Up to 2kg: €14.50
2.01kg to 5kg: €16.50
5.01kg to 10kg: €22.50
10.01 to 20kg: €32.50
20.01 to 30kg: €45.50
Shipment Processing Time
All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Customs, Duties, and Taxes
Atelier Nderitu is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Returns
Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. We do not cover the costs for returns. You will be responsible for paying for your own shipping costs for returning your item
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Contact Us
If you have any questions on how to return your item to us, contact us at ateliernderitu.outlook.com